Information for Case Management Providers

Click for Important Waitlist Information Effective July 1, 2020

Support Coordination (Case Management) is intended to assist individuals in gaining access to needed supports and services, regardless if these are natural supports, funded, or local community resources. Support Coordination duties include assessing, planning, coordination, and monitoring these supports and services for the individual. This area of the Division website offers information and resources to assist Support Coordinators in this role.

Role of the support coordinator

• Support Coordination Competencies

Planning and ISP development tools and resources

• Employment Initiatives
• ISP Guide
  • ISP State Template
  • ISP Guide Trainings
  • Implementation Strategies FAQ
• MO Quality Outcomes
• Self-Directed Supports
• 9 CSR 45-3.010 Individual Habilitation Plan Procedures
• Division Directive 4.060 Individual Support Plan
  • Plan Review Form
  • ISP Requirements and ISP Reviews
• Division Directive 4.061 Level of Care
  • Instructions
  • CIMOR LOC Training
• Division Directive 3.090 Health Identification and Planning System (HIPS) process
• HCBS Rule Overview for Professionals

DD funded service information

• Developmental Disabilities Waiver Manuals
  • Current DD Waivers Manual (July 1, 2019)
  • Prior DD Waivers Manual (July 2016 archived 2019)
  • DD Non-Service Waiver Definitions
• ISL Manual
• Shared Living Manual
• 9 CSR 45-2.017 Utilization Review Process
• UR Desktop Reference
  • Services Requiring Personal Outcomes and Implementation Strategies
  • Implementation Strategies FAQ
• Priority of Need (PON) Manual
  • Printable PON Form
  • PON FAQ
  • PON Training and Presentation
• SC TCM Training for Priority of Need (PON)
• Behavior Services
• Home Modifications Additional Information
  • EAA Service Definition
  • Flow Chart
  • OT/PT Worksheet
  • Resource Guide
  • Frequently Asked Questions

Forms, Manuals & Publications

• Support Coordination Manual
• TCM Technical Assistance Manual
• Community Transition Manual
• Targeted Case Management Providers
• Targeted Case Management County Map
• Support Coordination Transfer Contacts Brochure
• Dental Resources
• Clinical Standards for Individuals Who are Deaf
• Support Coordinator Money Follows The Person Report
• TCM Contract

Monitoring supports and services

• 3.020 - Individual Support Plan Monitoring and Review Revised 8/19
  • Appendix A Individual Support Plan Monitoring and Review Guidelines Revised 8/19
  • Appendix B Individual Support Plan Monitoring and Review Monthly/Quarterly Summary Revised 8/19

Directives, Regulations, and Guidelines

• Division of Developmental Disabilities Guidelines
• Division of Developmental Disabilities Directives (Division Directives)
• Department of Mental Health Operating Regulations (DORS)
• Code of State Regulations (CSR)
• Missouri Revised Statutes - (RSMo)