DMH Better Government

Operational Excellence (OPEX)


Missouri government, including the Department of Mental Health, has embarked on a plan to transform how we do business. Each state agency has committed to providing a state government that is more focused, more efficient, and one that delivers quality services to our citizens.

As a part of our transformation, there are a number of activities and initiatives that have been implemented statewide to help agencies define where they are headed, how they should lead, and how they can improve. By transforming how agencies conduct business, we will become:

  • More transparent about where we are heading and how we are doing;
  • More citizen friendly to serve our fellow citizens as they deserve;
  • More efficient to deliver higher quality services to our consumers;
  • More focused on what we should be doing and scaling back where we should;
  • More accountable to our consumers, our co-workers, and our citizens.

If there are any questions or suggestions regarding DMH Operational Excellence, please contact us at:

For more information on the statewide Better Government practices visit:

DMH Placemat Theme Videos

DMH Placemat Theme: Recovery

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DMH Placemat Theme: Employment

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DMH Placemat Theme: Behavior

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DMH Placemat Theme: Independence

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DMH Placemat Theme: Workforce Development

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Operational Excellence Teams

Department Placemat Team
  1. Molly Boeckmann
  2. Lucas Evans
  3. Heike Johns
  4. Melissa Jones
  5. April Maxwell
  6. Angie Stuckenschneider
  7. Kerri Tesreau
  8. Wendy Witcig
  9. David Kingsbury
Department Dashboard Team
  1. Molly Boeckmann
  2. Lucas Evans
  3. Jason Jones
  4. Kateryna Kalugina
  5. Hope Moorhead
  6. Sara Murphy
  7. Bob Reitz
  8. Ida Rosser
  9. Renee Rothermich
  10. Amber Stockreef
  11. Kerri Tesreau
  12. Wendy Witcig
  13. David Kingsbury
Department Continuous Improvement Team
  1. Lucas Evans
  2. Lisa Franz
  3. Becky Hughes
  4. Cla Stearns
  5. Wendy Witcig
DMH Statewide Operational Excellence Advisory Team
  1. Elizabeth Bittick – DD, Southwest Community Services
  2. Cara Bland – DD, Joplin Regional Office
  3. Molly Boeckmann - BUD
  4. Connie Cahalan - DBH, Central Office
  5. Wendy Davis – DD, Central Missouri Regional Office
  6. Lucas Evans - DD, Central Missouri Office
  7. JJ Gossrau – DBH, St. Louis Psychiatric Rehabilitation Center (SLPRC)
  8. Savannah Hampton – DD, Southwest Community
  9. Neil Harms – DD, Central Office
  10. Mark Heinze – DD, Hannibal Office
  11. Heike Johns - DD, Central Office
  12. Melissa Jones - DD, Central Office
  13. Diana Jones – DBH, SLPRC
  14. George Killian - DBH, SMMHC-SORTS
  15. David Kingsbury - DO, Central Office
  16. Catherine Lane – DD, NWCS
  17. Julia LePage - DD, Central Office
  18. Eric Lilly – DBH, Hawthorn
  19. Freddie Manor III - DBH, Fulton State Hospital
  20. April Maxwell - DD, Central Office
  21. Cory McMahon – DD, Central Office
  22. Hope Moorehead - DD, Central Office
  23. Sara Murphy - HR, Central Office
  24. Alicia Pardee – DBH, Fulton State Hospital
  25. Carolyn Raynor - McClanahan – DBH, SMMHC
  26. James Reynolds – DBH, NMPRC
  27. Jill Richardson - DBH, Central Office
  28. Kevin Riley – DBH, Fulton State Hospital
  29. Christopher Roberts – North Central, Investigations Unit
  30. Ida Rosser - HR, Central Office
  31. Carmel Seal – DD, Southeast Missouri Residential Services
  32. Amber Stockreef – Children’s Services, Central Office
  33. Lisa Stone - DD, Kansas City Regional Office
  34. Angie Stuckenschneider - DBH, Central Office
  35. Kerri Tesreau – DD, Central Office
  36. Marcy Volner – DD, Rolla Satellite Office
  37. Renee Lepper – DBH, Fulton State Hospital
  38. Wendy Witcig – DD, Central Office
  39. Sheila Wunning – DD, St. Louis DDTC