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The Division of Developmental Disabilities has long identified the need for an integrated system to standardize, centralize, and automate the service planning process for individuals receiving Medicaid Waiver and other services. The Division applied for funding from the Centers for Medicare and Medicaid Services (CMS) for a case management system and was approved. The new case management system, ConneXion, will support the Division’s HCBS Waiver programs.


A Request for Proposal (RFP) was issued by the Office of Administration/Division of Purchasing in June 2019 to solicit a vendor to provide a Commercial Off-the-Shelf (COTS), web-based case management system solution in support of the 1915(c) Home and Community-Based Service (HCBS) Waiver programs for the Department of Mental Health. After a competitive bidding process that included detailed evaluations of vendors’ proposals and system demonstrations by the top ranked vendors, FEI Systems was awarded the contract.

The initial start-up/planning phase began in August 2020. The tentative implementation date is December 2021. The Division project team and FEI are currently reviewing a detailed project schedule; therefore, the implementation date is subject to change.


ConneXion will support comprehensive case management from the initial inquiry for services to case closure, including: information and referral, intake, assessment and reassessment, care planning and service authorization, provider enrollment and management, service delivery and payment, case closure, quality assurance, and reporting.

End users of ConneXion will include Division staff, service providers, and Targeted Case Management (TCM) providers. Individuals and their families or guardians will have limited access to the system via their own portal.

Information on detailed contract requirements and FEI’s proposal:


The project includes the following phases:

  • Start-Up/Planning
  • Design and Build/Configuration
  • Testing
  • Deployment/Implementation
  • Stabilization/Certification
  • Close-Out

The project is currently in the Design and Build/Configuration phase.


Case Management System Demonstration
Case Management System Demo Q&A