Access Crisis Intervention

Multicolored hands raised upward

What is ACI? 

Access Crisis Intervention (ACI) provides access to services for individuals experiencing a behavioral health crisis.  ACI will provide an opportunity for individuals to receive necessary behavioral health crisis services in an effort to reduce unnecessary interventions such as hospitalization or detentions. By calling the ACI hotline, individuals have access to behavioral health crisis services that are free and available to both youth and adults.  

  • All calls are strictly confidential.  
  • ACI hotlines are staffed 24 hours a day, seven days a week by behavioral health professionals who are available to provide assistance.
  • Assistance may include phone contact, referrals to resources in the community, next day behavioral health appointments, or a mobile response.  Mobile is defined as either going to the location of the crisis, or to another secure community location.

How to contact ACI Hotlines:

Map of ACI hotline numbers and counties:  ACI Hotline Numbers by County Map.

ACI State Wide 24 Hour Crisis Hotlines List

Arthur Center Crisis Line 
Counties Covered: Monroe, Ralls, Audrain, Callaway, Pike, Montgomery

Behavioral Health Response
Counties Covered: Iron, St. Francois, Washington, Jefferson, St. Louis, St. Louis City

Burrell Southwest MO Crisis Line
Counties Covered: Stone, Taney, Christian, Webster, Greene, Polk, Dallas

Burrell Central MO Crisis Line
Counties Covered: Carroll, Chariton, Randolph, Saline, Howard, Boone, Cooper, Pettis, Moniteau, Morgan

Clark Center Crisis Line
Counties Covered: Dade, Lawrence, Barry

CommCare North Central Crisis Line
Preferred Family Healthcare Crisis Line
Counties Covered: Harrison, Mercer, Putnam, Daviess, Grundy, Sullivan, Caldwell, Livingston, Linn

CommCARE Crisis Line
Counties Covered: Atchison, Nodaway, Worth, Holt, Andrew, Gentry, Dekalb, Buchanan, Clinton, Platte, Clay, Ray, Jackson

Compass Health Crisis Line
Counties Covered: Lafayette, Cass, Bates, Vernon, Johnson, Henry, St. Clair, Cedar, Benton, Hickory, Camden, Laclede, Miller, Pulaski, Cole, Osage, Maries, Phelps, Dent, Gasconade, Crawford, Franklin, Warren, St. Charles, Lincoln

MOCARS Crisis Line
Wright, Douglas, Ozark, Texas, Howell, Shannon, Oregon, Reynolds, Carter, Ripley, Madison, Wayne, Butler, STE. Genevieve, Perry, Bollinger, Girardeau, Stoddard, Scott, Dunklin, Pemiscot, New Madrid, Mississippi

MOCARS | Mark Twain Behavioral Health Crisis Line
Preferred Family Healthcare Crisis Line
Counties Covered: Schuyler, Adair, Macon, Scotland, Knox, Shelby, Clark, Lewis, Marion

Ozark Center Crisis Line
Counties Covered: Barton, Jasper, Newton, McDonald

Information for Providers

Standards, Reports, and Resources


ACI standards can be found in Division 30 - Chapter 4: Mental Health Programs beginning on page 27.  


ACI Quarterly Report Form


ACI Tri-fold

ACI Infographic

ACI Hotline Lis