Access Crisis Intervention

Multicolored hands raised upward

What is ACI? 

Access Crisis Intervention (ACI) provides access to services for individuals experiencing a behavioral health crisis.  ACI will provide an opportunity for individuals to receive necessary behavioral health crisis services in an effort to reduce unnecessary interventions such as hospitalization or detentions. By calling the ACI hotline, individuals have access to behavioral health crisis services that are free and available to both youth and adults.  

  • All calls are strictly confidential.  
  • ACI hotlines are staffed 24 hours a day, seven days a week by behavioral health professionals who are available to provide assistance.
  • Assistance may include phone contact, referrals to resources in the community, next day behavioral health appointments, or a mobile response.  Mobile is defined as either going to the location of the crisis, or to another secure community location.

How to contact ACI Hotlines:

Map of ACI hotline numbers and counties:  ACI Hotline Numbers by County Map.

ACI State Wide 24 Hour Crisis Hotlines List

Arthur Center Crisis Line 
800-833-2064
Counties Covered: Monroe, Ralls, Audrain, Callaway, Pike, Montgomery

Behavioral Health Response
800-811-4760
Counties Covered: Iron, St. Francois, Washington, Jefferson, St. Louis, St. Louis City

Burrell Southwest MO Crisis Line
800-494-7355
Counties Covered: Stone, Taney, Christian, Webster, Greene, Polk, Dallas

Burrell Central MO Crisis Line
800-395-2132
Counties Covered: Carroll, Chariton, Randolph, Saline, Howard, Boone, Cooper, Pettis, Moniteau, Morgan

Clark Center Crisis Line
800-801-4405
Counties Covered: Dade, Lawrence, Barry

CommCare North Central Crisis Line
888-279-8188
Preferred Family Healthcare Crisis Line
844-341-2390
Counties Covered: Harrison, Mercer, Putnam, Daviess, Grundy, Sullivan, Caldwell, Livingston, Linn

CommCARE Crisis Line
888-279-8188
Counties Covered: Atchison, Nodaway, Worth, Holt, Andrew, Gentry, Dekalb, Buchanan, Clinton, Platte, Clay, Ray, Jackson

Compass Health Crisis Line
888-237-4567
Counties Covered: Lafayette, Cass, Bates, Vernon, Johnson, Henry, St. Clair, Cedar, Benton, Hickory, Camden, Lacede, Miller, Pulaski, Cole, Osage, Maries, Phelps, Dent, Gasconade, Crawford, Franklin, Warren, St. Charles, Lincoln

MOCARS Crisis Line
800-356-5395
Wright, Douglas, Ozark, Texas, Howell, Shannon, Oregon, Reynolds, Carter, Ripley, Madison, Wayne, Butler, STE. Genevieve, Perry, Bollinger, Girardeau, Stoddard, Scott, Dunklin, Pemiscot, New Madrid, Mississippi

MOCARS | Mark Twain Behavioral Health Crisis Line
800-356-5395
Preferred Family Healthcare Crisis Line
844-341-2390
Counties Covered: Schuyler, Adair, Macon, Scotland, Knox, Shelby, Clark, Lewis, Marion

Ozark Center Crisis Line
800-247-0661
Counties Covered: Barton, Jasper, Newton, McDonald

Information for Providers

Standards, Reports, and Resources

Standards

ACI standards can be found in Division 30 - Chapter 4: Mental Health Programs beginning on page 27.  

Reports

ACI Quarterly Report Form

Resources

ACI Tri-fold

ACI Infographic

ACI Hotline List

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