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- To respond immediately to people who have a mental health crisis on a 24 hour, seven day a week basis no matter where the person lives.
- To respond to crisis by providing services in the person's commuity, e.g., home, school.
- To prevent hospitalization whenever possible.
- To help the person in crisis and refer them to services they need.
- To help people find the services, resources and supports they need for ongoing care following a crisis, including natural support networks.
Components of ACI
- 24-hour "live" phone response - telephone crisis/referral/information
- Mobile crisis response - 24-hour staffing, provide face-to-face on-site crisis stabilization
- Next day appointments - allow the individual to receive timely services
- Inpatient crisis services - decision of last resort after other options have been tried, or when it is obvious that other options will not work or others will be harmed
- Alternative services - e.g. 23-hour observation beds, respite.