- Client Rights Brochure for state operated facilities| ASL Video
- Client Rights Brochure for community services | ASL Video
- los derechos de los consumidores
- Patient's rights - limitations
- Patient's entitlements - administrative review of violations
Complaints & Grievances
If you believe you have been physically or verbally abused or neglected, you may file a complaint with the person in charge of your agency, facility, or unit. An investigation of your complaint will be initiated immediately.
If you believe any of these rights have been violated, you may file a grievance with the person in charge of your agency, facility or unit. An impartial review of your grievance will be conducted.
Complete and mail in a grievance form.
In addition to filing a complaint or grievance with the person in charge of your agency, facility, or unit, you may mail a copy of your complaint or grievance to the client rights coordinator at:Office of Constituent Services
Department of Mental Health
P.O. Box 687
Jefferson City, Mo 65102
1-800-364-9687 or firstname.lastname@example.org
You may also direct your grievance or complaint to the Division Director of Comprehensive Psychiatric Services, Developmental Disabilities or Alcohol and Drug Abuse at the address listed above.
The Department of Mental Health does not deny employment or services because of race, sex, creed, marital status, national origin, disability or age of applicants or employees.