Keeping Mental Health Services Safe

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Consumer Safety Comes First!

All consumers who receive services through the Department of Mental Health or the programs it funds are entitled to humane care and treatment from staff who care for or provide services to them. Abuse in any form will not be tolerated.

The Missouri Department of Mental Health has committed to keeping people who receive mental health services safe. You can help by reporting incidents of mistreatment or abuse.

Kinds of Abuse

Abuse takes many forms, but the kinds listed below are the most common.

Warning Signs of Abuse

Examples of Abuse

Carmen entered Juan’s room at the residential facility one morning to find her brother had lost consciousness and fallen out of his wheelchair. No one at the facility knew how long he had been on the floor, but they called an ambulance to take him to the hospital right away. Tests showed his blood sugar levels were very very high. The doctor discovered his body had a lot of bruises. When he woke up, Juan told Carmen the nurse on the evening shift hurt him and didn’t give him his evening shot. She had noticed Juan had been very quiet and sad lately, but she thought it was because winter was coming…

Susan receives services through a state-funded program. Her counselor Dan touches her in a way that makes her feel uncomfortable. She asked him to stop. Last night, he asked her to stay after her group session and asked her to touch him inappropriately. Susan is afraid now, and she’s not sure if she can go back to the program…

Help Us Help Others– Report Abuse

Department of Mental Health Office of Consumer Safety toll-free at 1-800-364-9687 8 a.m. to 5 p.m. Monday through Friday


Missouri Department of Health and Senior Services toll-free hotline 1-800-392-0210 24-hour

Following a Report