Consumer Operated Service Programs

Consumer-operated services programs (COSPS) are peer-run service programs that are administratively controlled and operated by mental health consumers and emphasize self-help as their operational approach.

Drop-In Centers are a safe place where consumers can go to find recovery programs and services provided by their peers. They offer a wide variety of services including recovery focused support groups, life enhancement skills, goal setting, problem solving, computer and internet access as well as socialization with others in recovery. Anyone with a mental health diagnosis or who is or has experienced symptoms of a mental illness is welcome to participate in services.  All services are self-directed and free of charge.

Click here for a list of Drop-In Centers in Missouri
Click here for a map of Drop-In Centers in Missouri

Warm Lines offer safe, confidential telephone support provided by peers in recovery from mental illness. Peer responders are available to assist individuals with non-crisis mental health issues. They provide assistance in problem solving, goal setting, conflict resolution, and coping skills. They also provide resources and referrals to other agencies providing services including housing, food banks, transportation, professional counseling and crisis management.

Click here for a list of Warm Lines in Missouri
Click here for a map of Warm Lines in Missouri

Consumer Operated Service Program Information

Video - Mark Stringer, Director of Division of Behavioral Health, talks about Consumer Operated Service Programs

Consumer Operated Service Program brochure

Consumer Operated Service Program Webinar - an overview of the Drop-in Centers and Warm Lines in MIssouri

The National Dialogue on Mental Health has created a new website that includes information and stories of hope and recovery.

Contact Information

Kate Bazin, Recovery Services Specialist


Mickie McDowell, Peer Services Program Specialist


Rosie Anderson-Harper, Director of Recovery Services


Links to Helpful Resources

Consumer Operated Service Programs Evidence Based Practice Toolkit

Peer Specialist website - Information about the Missouri Certified Peer Specialist training program

Supported Employment - Information and resources about Missouri’s supported employment efforts

Wellness Recovery Action Plan - Wellness Recovery Action Plan information and resources

Resources for COSP Providers

Click here for COSP provider page