Consumer Operated Service Programs
Consumer-operated services programs (COSPS) are peer-run service programs that are administratively controlled and operated by mental health consumers and emphasize self-help as their operational approach.
Drop-In Centers are a safe place where consumers can go to find recovery programs and services provided by their peers. They offer a wide variety of services including recovery focused support groups, life enhancement skills, goal setting, problem solving, computer and internet access as well as socialization with others in recovery. Anyone with a mental health diagnosis or who is or has experienced symptoms of a mental illness is welcome to participate in services. All services are self-directed and free of charge.
Warm Lines offer safe, confidential telephone support provided by peers in recovery from mental illness. Peer responders are available to assist individuals with non-crisis mental health issues. They provide assistance in problem solving, goal setting, conflict resolution, and coping skills. They also provide resources and referrals to other agencies providing services including housing, food banks, transportation, professional counseling and crisis management.
Consumer Operated Service Program Information
Video - Mark Stringer, Director of Division of Behavioral Health, talks about Consumer Operated Service Programs
Consumer Operated Service Program Webinar - an overview of the Drop-in Centers and Warm Lines in MIssouri
Lisa Martin, Staff Training & Development Coordinator
Mickie McDowell, Peer Services Program Specialist
Rosie Anderson-Harper, Director of Recovery Services
Links to Helpful Resources
- How to use the EBP toolkit
- Getting Started with EBPs
- Building your Program
- Training Front Line Staff
- Evaluating your Program
- The Evidence
- Using Multimedia
- PowerPoint presentation
Peer Specialist website - Information about the Missouri Certified Peer Specialist training program
Supported Employment - Information and resources about Missouri’s supported employment efforts
Wellness Recovery Action Plan - Wellness Recovery Action Plan information and resources