The Office of Deaf Services is an agency-wide policy and program development office for the Department of Mental Health (DMH). The Director of Deaf Services provides consultation and technical assistance to DMH facilities and contracted providers delivering mental health services to eligible individuals who are Deaf or hard of hearing. The Director also oversees policy development, evidence based practices, and program development informed by advisory input from DMH stakeholders. For individuals who are requesting service for psychiatric or substance use disorders or a developmental disability, the below links provide information about applying for services.

Deaf Services Advocates Program to Launch on May 6

The Deaf Services Advocates Program will provide the opportunity for Community Mental Health Centers (CMHCs) to have staff trained and designated as Deaf Services Advocates. Advocates will support the provision of culturally appropriate, linguistically accessible services and the rights of deaf and hard of hearing consumers to make informed decisions about service delivery and communication options. The initial group of Advocates is expected to complete training on May 6. If you are a CMHC employee looking for registration information, please see the Training page.

Deaf Services Specialized Outpatient Centers

The Department of Mental Health has established two Specialized Outpatient Centers (SOCs) where eligible Deaf consumers can receive culturally and linguistically affirmative Community Psychiatric Rehabilitation services from mental health professionals who are fluent in American Sign Language. On-site and community-based services are available in St. Louis and Lee's Summit. For more information, please contact your closest SOC.

BJC Behavioral Health Deaf Services
Laura Shapiro, MSW, ACSW, LCSW
3165 McKelvey Road, Suite 200
Bridgeton, MO 63044
Voice: 314-206-3499
VP: 314-266-2636
Email: [email protected]
ReDiscover Deaf Services
Brandy Haddock, MS, LPC
1535 NE Rice Road
Lee's Summit, MO 64086
Voice: 816-966-0900
Email: [email protected]

The SOCs also provide individual counseling/therapy statewide through telehealth. To access these services, contact your local Community Mental Health Center.

For additional information on specialized services, see Information for Consumers & Families.

The Office of Deaf Services also works with all DMH-contracted providers to ensure the availability of culturally appropriate and linguistically accessible services.

Deaf Services Lawsuit Settlement

The Department of Mental Health has entered into a settlement agreement regarding services provided to deaf consumers eligible for Department services. Part of that settlement is an obligation to provide Notice to those affected by the settlement. For more information, see the Settlement Notice (Exhibit A) and/or Settlement Agreement.

Mental Health Services to Medicaid-eligible Deaf Persons

The Department of Mental Health (DMH) has established Clinical Standards of Care for Deaf Individuals for DMH operated facilities. These clinical standards of care detail the system of delivery of mental health services to deaf and hard-of-hearing individuals who are eligible for services from or through DMH and/or the Missouri Department of Social Services. If a Medicaid or MO HealthNet provider is of the view that it is unable to meet the needs of a qualified individual, that provider may wish to consult with a DMH facility or administrative agent, to ascertain whether the facility or agent could provide services meeting such needs. Contact information for DMH facilities or administrative agents are available through the following links:

Quick Links for Information

The Office of Deaf Services is a Department of Mental Health office and only addresses mental health needs. For more general information and resources related to Deafness, please use the following links.