Support Coordination Manual

You may browse the entire Division of Developmental Disabilities Support (aka Service) Coordinator Manual by scrolling down the page. Clicking on the topics below will take you down the page to each section.

1. Philosophy and Values
2. Learning the Basics
3. Admission/Discharge
4. Self Directed Supports
5. Support Planning Process
6. Funding Basics
7. Funding Resources / Partners
8. MoHealthNet
9. Community Living
10. Quality Enhancement
11. Abuse and Neglect
12. Legal and Advocacy
13. Forms

A. Philosophy and Values

• Missouri Quality Outcomes
• Supporting People to Achieve Self-Determination
• People First Language: Disability Etiquette
• The Life Cycle
• Cultural Diversity
• Community Membership Updated 3-25-11

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B. Learning the Basics

• Support Coordination (Overview, Personal Safety) Updated 3-22-11
• DD Service Flow Chart Updated 12-10
• Confidentiality Updated 6-11
  • Overview
  • Guiding Principles
  • Policies
  • Procedures
• Service Monitoring Updated 7-28-11

   

  • Overview
  • Frequency, Areas to be Reviewed
  • Documentation
  • Identification/Communication/Resolution Process
  • Guidelines
• Service Monitoring FAQ
• Service Monitoring Guide Format
• Optional Service Monitoring Guide Format
• Documentation Updated 3-24-11
  • Overview, Documentation
  • What to Look For
  • Service Coordinator Documentation
• Acronyms
• Death: Notification & Timelines Updated 4-11

   

  • Procedures when death occurs
  • Mortality Review Process
• Target Case Management
  • TCM Billing Fact Sheet
• CIMOR
• Individual Rights Updated 11-30-10
• Rules and Regulations Updated 11-30-10

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C. Admission / Discharge

• Admission Updated 4-1-11
  • Intake Process
  • Appeals
  • Criteria for Eligibility
  • Eligibility Redetermination
  • Entitlement
• Administrative Transfer Updated 4-1-11
• Discharge Updated 4-1-11
  • Circumstances
  • Procedures

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D. Self Directed Supports

• Introduction to Self-Directed Supports
• Self-Directed Supports Power Point Presentation Updated 4-11-13

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E. Support Planning Process

• OverviewUpdated 4-1-11
• Person Centered Planning
  • Person Centered Plan Sample 1
  • Person Centered Plan Sample 2
• Supports Intensity Scale
• Employment Services Overview Updated 12-10
• Positive Behavior Supports
• Team WorkUpdated 4-1-11
• Risk Assessment Tools
  • Risk Assessment-Osteoporosis
  • Risk Assessment-Skin Breakdowns
  • Risk Assessment-Falls
  • Risk Assessment-Physical and Nutritional Management
  • Risk Assessment-Wheelchair Safety Guidelines and Maintenance Checklist

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F. Funding Basics  

• Overview Updated 4-1-11
• Standard Means TestUpdated 4-1-11
• Contracted Service ProvidersUpdated 4-1-11
• Purchase of Service (POS)Updated 4-1-11
• Service CatalogUpdated 4-1-11
• Choices for FamiliesUpdated 4-1-11
• Shared Unit AgreementUpdated 4-1-11
• Utilization Review Updated 4-1-11
  • Review/Approval Levels
  • Plan Development Timeline
  • Utilization Review Checklist
  • Utilization Review Flow Chart
• Missouri Values Test
• Autism Projects Updated 12-13-12

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G. Partners/Funding Resources

• Overview
  • Department of Mental Health
  • SB 40 County Board Information
  • Department of Elementary and Secondary Education (DESE)
  • First Steps
  • Missouri School for the Blind/Deaf
  • State Schools for the Severely Disabled
  • Extended Employment Sheltered Workshops
  • Division of Career Education
  • Division of Vocational Rehabilitation
  • Department of Health and Senior Services
  • Division of Senior and Disability Services
  • Home and Community Services
  • Division of Community and Public Health
  • Department of Social Services
  • Children's Division
  • Family Support Division
  • MoHealthNet
  • Division of Youth Services
  • Social Security Benefits
  • Benefit Specialist
  • DMH Interdivisional Agreements

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H. Medicaid and Waivers

• MO HealthNet Waiver History & Philosophy Updated 3-30-11
• Home and Community Based Waiver – Overview Updated 4-1-11
  • Waiver Exception Request/Approval Form
• MO HealthNet Medicaid Services at a Glance
• Waiver Diagnoses
• Sara Jian Lopez WaiverUpdated 4-5-13
  • Lopez Slot Request Form
• Waiver Fact Sheet
• Medicaid Spenddown
• Level of Care Form
  • Instructions
• Medicaid Waiver Choice Statement
  • Instructions
• DMH Appeals Brochure
• Sample Letters:
  • Waiver Not Eligible Notice
  • Waiver Increase or Denial of Services
  • Waiver Eligible Wait List
  • Waiver Eligible Wait List – Lopez
  • Waiver Termination Letter
• MC +
• Exception Process
  • Exception Process Request Form
• Durable Medical Equipment (DME)
• Specialized Medical Equipment & Supplies
• Medicaid Waiver Manual Link
• MO HealthNet Participant Handbook
• Medicaid Brochure
• References and Links

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I. Community Living

• Community Living/Community Placement Overview
  • Placement Checklist
• Referral and Transition
  • CONS – REF Form
  • Placement Funding Checklist
  • Transition Checklist
  • Transition Checklist (without instructions)
  • Consumer Referral Form
• Shared Living Arrangement
• Independent Living Arrangement (ILA)
• Individualized Supported Living (ISL) 
  • ISL Budget Form and Staffing Pattern   
• Congregate Living Settings
  • ISL Funding Guidelines
• Habilitation Centers
• Housing

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J. Quality Enhancement

• Quality Enhancement OverviewUpdated 6-15-11
  • Health Identification and Planning
  • Death Notification/Mortality Review
  • Non-Hospital Do Not Resuscitate Orders in DD State & Contracted Facilities
  • Community RN Program
  • Abuse/Neglect
  • Event Report Processing
  • Service Monitoring
  • Complaints Response Process
  • Quality Enhancement Review--Basic Health and Safety
  • Service Plan Guidelines, Training and Reviews
  • Enrollment of New Providers
  • Fiscal Review
  • Integrating Quality Functions
  • Licensing & Certification and Accreditation
  • Computer Databases Associated with Quality Enhancement
• Targeted Case Management Monitoring
• Notification Form
• Notification Form Sample
• Death Data Verification Form
• Mortality Review Flow Chart

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K.Abuse and Neglect

• Abuse and Neglect Introduction--Definitions Updated 4-20-11
• Investigation - Disposition Process

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L. Legal and Advocacy

• Overview Updated 5-3-11
• Rules and RegulationsUpdated 5-3-11
• American with Disabilities ActUpdated 5-3-11
• Individuals with Disabilities Education ActUpdated 5-3-11
• Family Educational Rights and Privacy Act Updated 5-3-11
• Section 504 of the Rehabilitation Act of 1973 Updated 5-3-11
• Nursing Home Reform OverviewUpdated 5-3-11
• Olmstead Decision Updated 5-3-11
• Leake Consent DecreeUpdated 5-3-11
• Comprehensive Childrens Mental Health Services9-10-09
• System of Care for Children and Youth 9-10-09
  • Responding to Court Ordered Evaluations9-10-09
• Family Support Teams9-10-09
• Interdepartmental and CASSP Teams 5-20-11
• Voluntary Placement Agreement 9-10-09
• Guardians/ConservatorshipUpdated 5-3-11
  • Guardianship Packet
• Forensic Services12-17-10
• People First12-17-10
• Missouri Protection and Advocacy12-17-10

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M. Forms

• Required State Forms
  • 270 Day Extension Behavioral Tracking Checklist 8-23-2012
  • Behavior Resource Team Referral Form
  • CD/DD Interdivisional Plan and Agreement
  • Choices for Families - Family Friend Documentation
  • Choices for Families - Provider Information Form
  • Consumer Referral Profile 3-15-2013
  • Death Notification Form
  • Event Report Form (Hard Copy)
  • Event Report Form (Fillable)
  • Event Report Form - Addendum (Hard Copy)
  • Event Report Form - Addendum (Fillable)
  • Event Report Form - Med Error Form (Hard Copy)
  • Event Report Form - Med Error Form (Fillable)
  • Guardianship Packet
  • Individual Rights of Persons Receiving Services
  • Medicaid Waiver, Provider and Services Choice Statement
  • MOCABI
  • Partnership for Hope Prioritization of Need (PON)
  • Prioritization of Need (PON)
  • Profile Information for Commmunity Living
  • Request for Expenditure
  • Request for Expenditure (Fillable)
  • Request for Expenditure Process
  • Sarah Jian Lopez Waiver
  • Slot Movement Request Form (Green Form)
  • Transition Checklist
  • Utilization Review Recommendation Form Cannot Be Edited/Changed
  • Utilization Review Recommendation Form (electronic version) Cannot Be Edited/Changed
  • Vineland (not linked due to copyright)
  • Waitlist Removal Form
  • Waiver Exception Request/Approval Form 1-16-2013
  • Waiver Termination Letter
• Optional Forms Formats
  • Acknowledgement Cover Sheet
  • Checklist for Community Living Moves 6-13-2013
  • Choice to Terminate Participation from a Division of DD Waiver
  • Death Data Verification Form
  • Housemate Survey 1-16-2013
  • Quarterly Review
  • Service Monitoring Guide
  • Service Monitoring Guide (2nd Example)
  • Utilization Review Checklist
  • Utilization Review Committee Recommendations
  • Waiver Tracking Form